Effective Date: February 1, 2019
Terms not defined in the body of this Policy are defined in a list of defined terms at the end of this Policy.
In general, you can visit this Site without telling us who you are or revealing any information about yourself. If you wish to obtain information about our Services, you can contact us at the address listed below. We may collect your name, email address, and street address along with other information you may choose to submit, as part of the inquiry process.
Tenants: When you set up an account with us, as a tenant, through use of our App, Site or through the Services, we may collect, either directly through you or through your PropertyManagement Company, and store personally identifiable information about you – such as your name, date of birth, address, e-mail address, Social Security number, driver’s license number, utility bills, telephone number, prior addresses, rent paid at prior residences, rent paid or owing at your current residence, information concerning your access to your current residence building, device and location information concerning your mobile device, IP address, current and/or previous employers, job titles, income, debit card information, credit card information, bank account information and routing numbers, gender, age, marital status, username and password, password hints and security questions, emergency contact information, information about your pets, information about your vehicles including license plate numbers and other information necessary to supply the Services. If you agree to a credit check for the benefit of a Property Management Company, then we will also collect information regarding your credit history, criminal history, social security verification, motor vehicle and driving records, verification of your education or employment history or other background checks from credit reporting agencies. We may also collect your mobile phone number if you provide that number to receive messages by text. We may also ask you personal identifier questions for purposes of verifying your identification. We may collect transaction and experience information, such as information necessary to any transactions with us, as well as information about our communications with you. We need this information to provide the Services that you request and to let you know of additional products and services about which you might be interested.
Property Management Companies: When you set up an account with us, as a PropertyManagement Company, we collect and store personally identifiable information about you –such as your name, address, e-mail address, Tax I.D. number, telephone number, data associated with your payment method (credit card or bank account information), information concerning properties you own or manage, information concerning your leases with tenants in such properties and information concerning the operation of such properties (e.g.services in the property). We will also collect other personally identifiable information fromThird Parties such as consumer and business credit reporting agencies as part of our due diligence and underwriting process. We may also ask you personal identifier questions for purposes of verifying your identification. We may collect transaction and experience information, mobile device location information, rent roll information, and other information necessary to any transactions with us, as well as information about our communications with you. We need this information to provide the products and services that you request from our website and to let you know of additional products and services about which you might be interested.
If you connect with us via social media, such as Facebook or Twitter, we may collect additional information about you and your connections if you authorize us to do so by providing the necessary consents.
We and our Agents may collect and record information about your location if you have accessed our Services using a mobile device. We may collect information based on where you have used your phone to interact with the Services and in connection with applications you have downloaded. If you have provided us your consent, we may also obtain location information from cellular service providers. We use this information to supply the Services and also promote Third Parties. We and our Agents may use this information for statistical purposes, for other purposes as set out in this Policy or as permitted by applicable law.
When you use the Services, we automatically receive and record information on our server logs from your browser or mobile platform, including your location, IP address, device and hardware specifications, cookie information, access times, browser type, language, the page you requested, search terms used on the Site, duration of visits and the website visited that directed you to our Site. We treat this data as non-personal Information, except where we are required to do otherwise under applicable law. We may provide information to our Agents but only for the purposes set out in this Policy.
This Service are not designed nor intended to be attractive to be used by people under the age of 18 (“Minors”). We do not knowingly collect information from Minors. If you are a parent or guardian of a Minor and believe he or she has disclosed personally identifiable information to us, please contact us at the contact information set out below. A parent or guardian of a Minor may review and request deletion of such Minor’s personally identifiable information as well as prohibit the use thereof. If you are under the age of 18, please do not submit any information to us.
The information you provide to Rentigo will be used for the following purposes:
By providing your information to us, you consent to us and our Agents using the information for the uses specified herein. If you are a Property Management Company, you authorize us to use your tenants’ information to provide them with our Services that you have selected.
Our Site, the App and the Services are designed to share information about you with your Property Management Company which you are renting from. The information we share about you is shared only to the extent reasonably necessary to support your PropertyManagement Company and us in performing the Services. Through the use of the Site, App and Services you agree to the disclosure of such information by us to the PropertyManagement Company as applicable. We do not disclose your personal information with any other third parties than described in this Policy. Please note that we do not maintain control over the privacy policies and practices of your Property Management Company, landlord or any third party companies, Agents or contractors.
We will not use or disclose your information for purposes other than those for which it is collected, except with your consent or as required or permitted by law. The provisions contained herein supersede all previous notices or statements regarding our privacy practices with respect to this Site. Information collected through this Site, the App and our Services is automatically provided to our Agents. They may use the information as described in their privacy policies.
We and our Agents may use aggregated data (independent of personal identifiers) for research, to improve our Services and for commercial purposes. This information includes what areas our users visit most frequently and what rewards, services or products they access or purchase most often. We and our Agents may use your information for our general commercial purposes including, among other things, to offer our own, our affiliates’ or Third Party products and services that we think you may find of interest.
We and our Agents may use your email address to contact you to respond to your inquiries or to provide information on products or services to you. You can elect not to receive emails from us either by “unsubscribing” to an email you receive or by contacting us as indicated below. We may use your mobile phone number to contact you by text message if you have provided that number to us for such purpose. You can stop receiving text messages by following the directions on this Site or by contacting us as indicated below.
Property Management Company may use your information in order to obtain a screening report that may include credit information. Under the Fair Credit Reporting Act (15 U.S.C.1681ff), you may have the right to access, view and correct credit information relating to you held by a credit reporting agency by contacting the credit reporting agency that provides credit information.
We may store your information outside of the United States in a cloud-computing service that is protected by commercially reasonable security systems. By submitting your personal information, you agree to the transfer, storing, or processing in destinations inside or outside the United States. We may transfer personal data to recipients in countries other than the country in which the data was originally collected, including the United States. These countries may have different data protections rules than the United States. We will take measures to ensure that any such transfers comply with the applicable data protection laws and that your personal information data remains protected to the standards described in this Policy.
If you wish to withdraw from our Services, you can do so by contacting us at the address indicated below. This will terminate your participation in the Services. You will no longer be able to use the Services and information in your Services account may be deleted. Any data concerning your past transactions or account activity will no longer be available to you and will stored in a secure manner. We are legally required to keep a backup copy of such data for seven (7) years after the transaction was completed and we may also use that information for a time following termination to manage chargebacks and other risks in our delivery of the Services. Thereafter, the copies of data you have provided in connection with any transaction you complete the use of the Services are removed from our secure storage and securely destroyed.
We will retain personal information only as long as necessary for the fulfillment of the purposes identified in this Policy. Personal information that is no longer required to fulfill such purposes are destroyed or anonymized.
To access and review your information, make any changes or corrections or to request that we remove your information please contact us at the address below. To protect your privacy and to comply with federal regulations, we will need to verify your identity before you update or review your information. Any changes will affect only future uses of your information.
We have physical, administrative, technical and organizational security measures in place in our physical facilities and in our computer systems, databases, and communications networks that are designed to reasonably protect information contained within our facilities or systems from accidental loss, damage, destruction, misuse or alteration appropriate to the sensitivity of the information.
The safety and security of your information also depends on you. Where we have given you, or where you have chosen a password to access certain parts of the Services, you are responsible for keeping the password and login credentials secure. We ask that you not share your password or login credentials with anyone.
Transmission of information to and from this Site or the App is not secured by encryption except as otherwise required by law or payment card industry data security standards applicable to the storage, processing and transmission of payment card data. By providing your information to us or our Agents, you expressly agree to the above described cross border transmission of information and manner of transmission. Your email transmissions and other communications containing information may be unlawfully intercepted or accessed by third parties and/or the Site and the Services may be subject to hostile network attacks or administrative errors. We cannot and do not guarantee the security of any information transmitted over the internet. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site or in the App.
Once we receive your information, we take steps that we believe are commercially reasonable to limit access to your information to only those employees, business partners and service providers whom we determine need access to the information to provide the requested services, products, offers or opportunities that may be of interest to you. However, even after we receive your information, we cannot guarantee that your information may not be accessed, disclosed, altered, or destroyed as a result of a breach of our commercially reasonable efforts or as a result of any other event beyond our reasonable control. Accordingly, we cannot and do not guarantee that your information is completely secure and safe from such risks. We maintain security incident response policies and procedures to handle incidents involving unauthorized
FOR THE AVOIDANCE OF DOUBT, WE EXPRESSLY DISCLAIM ANY REPRESENTATION OR WARRANTY, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO ENSURING, GUARANTEEING OR OTHERWISE OFFERING ANY DEFINITIVE PROMISE OF SECURITY IN CONNECTION WITH YOUR INFORMATION,INCLUDING PERSONAL INFORMATION OR USAGE INFORMATION, THROUGH THE WEBSITE.
California Civil Code §1798.83 permits residents to request certain details about information we disclose to Third Parties for direct marketing purposes. If you are a California resident and would like to request this information, please contact us at the address listed below.
7 World Trade Center
New York, NY 10007
Attention: Chief Privacy Officer
“Agents” means Property Management Company, our outside vendors, payment processors, banks, gateways, technology suppliers, service providers or other agents who perform functions on our behalf or on behalf of us or Property Management Company related to the Services or the Property Agreement;
“Information” shall mean information about an identifiable individual, but does not include the name, title or business address or telephone number of an employee of an organization;
“Payment Information” means your bank account number, check information or debit card number, expiry date and security code.
“Property” means the property or service you procure pursuant to a Property Agreement;
“Property Agreement” means your agreement with the Property Management Company concerning your lease or use of the Property;
“Property Management Company” means the entity (e.g. landlord) with whom you have contracted to rent a Property and to which you wish to make a payment that is supported by the Services.
“Third Parties” means third parties who provide services for tenants and other people using properties such as the Property.